How Ellucian used Skills Base to drive more value to customers

Ellucian is the world’s leading provider of higher education software and services. With more than 2,500 institutions in nearly 50 countries, Ellucian enhances the education experience of over 18 million students.

Ellucian Technology Management Services (ETM) specializes in helping customers manage the information technology that delivers core services to students. Skills throughout the team are wide and varied, and employees are distributed over different geographies. When a team member needed to draw on expertise from their colleagues they would generally have to approach their manager or send an email out to the entire department asking for assistance.

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How Red Hat used Skills Base to improve staff and customer satisfaction

Red Hat is the world’s leading provider of open source solutions to Fortune 500 companies. With a global reach consisting of more than 7,900 employees across 80 offices in 35 countries, their goal is to help solve some of the most complex business and IT challenges today, with a focus on fostering a rich eco-system of collaboration and diversity.

Red Hat lacked a competency framework for managers to measure and understand the skills within their diverse teams, and a permanent solution to effectively capture skills management data. With no sign of global operations and human resources growth slowing down, Red Hat needed a streamlined system to assess the skills level of their ever-expanding roster of consultants and technical staff, across all locations.

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