Case study: How Ellucian used Skills Base to drive more value to customers

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Ellucian is the world’s leading provider of higher education software and services. With more than 2,500 institutions in nearly 50 countries, Ellucian enhances the education experience of over 18 million students.

Ellucian Technology Management Services (ETM) specializes in helping customers manage the information technology that delivers core services to students. Skills throughout the team are wide and varied, and employees are distributed over different geographies. When a team member needed to draw on expertise from their colleagues they would generally have to approach their manager or send an email out to the entire department asking for assistance.

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