Case study: How Red Hat used Skills Base to improve staff and customer satisfaction

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Red Hat is the world’s leading provider of open source solutions to Fortune 500 companies.  With a global reach consisting of more than 7,900 employees across 80 offices in 35 countries, their goal is to help solve some of the most complex business and IT challenges today, with a focus on fostering a rich eco-system of collaboration and diversity.

Red Hat lacked a competency framework for managers to measure and understand the skills within their diverse teams, and a permanent solution to effectively capture skills management data. With no sign of global operations and human resources growth slowing down, Red Hat needed a streamlined system to assess the skills level of their ever-expanding roster of consultants and technical staff, across all locations.

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